NOTICE TO CLIENTS:

To ensure the best possible care for all our patients, we kindly ask you to adhere to our cancellation policy:

24-Hour Notice: Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another patient in need.

Cancellation Fees: A fee of $25 may be charged for cancellations made with less than 24 hours notice and a full fee may be charged for cancellations with less than 4 hours notice or no shows. This fee is not covered by insurance and must be paid out of pocket.

Clients with regular 1-hour appointments: Due to the long appointment timeframe, we require strictly 24 hours’ notice to reschedule or cancel your appointment. If less than 24 hours is given, the full fee may be charged.

Repeated No-Shows: Patients who miss or cancel appointments without proper notice more than three times may be limited to same-day scheduling only.

Emergency Exceptions: We understand that emergencies happen. Please contact us as soon as possible if you are unable to attend due to an emergency, and we will do our best to accommodate you.

Contact Information: To cancel or reschedule, please call us on 03 9098 2000 or email us at contact@micklehamphysio.com.au

Thank you for your understanding!